Terms

Welcome to the corporate website of Redlane Travels Limited. Our website provides customers with travel information and assists in determining the availability of travel-related products and services. We facilitate legitimate reservations and transact business with travel suppliers. In using the terms “we,” “us,” or “our,” we refer to Redlane Travels Limited and its subsidiaries. The term “you” refers to the customer visiting the website, making a reservation through Redlane Travels, or interacting with our services.
Use of this website does not create any employer/employee relationship, joint venture, partnership, or memorandum of understanding between you and Redlane Travels.
By accessing or using this website, you agree to these Terms & Conditions. Please read carefully. Redlane Travels reserves the right to revise these terms at any time without prior notice. Continued use of the website signifies acceptance of all updates.

1. Corporate Overview & Services
Redlane Travels Limited is a premier travel solutions provider dedicated to making travel seamless, affordable, and enjoyable. Our services include:
Domestic and international flight bookings – covering major airlines in Nigeria, Africa, Europe, Asia, and North America.
Hotel reservations worldwide – from budget stays to luxury accommodations.
Complete holiday packages – including tours, activities, and curated experiences.
Airport transfers and local rides – ensuring smooth connections.
Visa assistance – guidance and support for travel documentation.
Travel inspiration and guides – helping customers discover destinations, events, and experiences.
We operate in Nigeria and maintain partnerships across multiple countries to provide competitive pricing, wide-ranging options, and seamless travel experiences.

2. Customer Eligibility & Responsibilities
To access and use Redlane Travels’ services, you must:
Be at least 18 years old.
Have legal authority to create a binding agreement.
Use the website solely for legitimate travel reservations for yourself or those you are legally authorized to act on behalf of.
Provide accurate, current, and complete information for bookings, including identification documents where necessary.
Identification Requirements
Domestic flights within Nigeria: Acceptable forms of ID include National ID, Driver’s License, Voter’s Card, or other government-issued identification.
International flights: Valid passport is required. Some airlines may require additional documentation (e.g., visa, travel authorization).
Incorrect or incomplete information may result in denied boarding, cancellation of reservations, or additional fees. Redlane Travels cannot be held liable for such occurrences.

3. Booking Process & Payment Terms
Booking with Redlane Travels ensures convenience, security, and transparency.
Flight & Hotel Reservations
Customers may search, compare, and book flights or hotels via our website, call center, or physical offices.
Reservation requests are subject to availability and confirmation by the respective airline, hotel, or service provider.
Prices displayed include all applicable taxes and service fees unless otherwise indicated.
Payment Options
We provide multiple secure payment methods, including debit/credit cards, bank transfers, and mobile wallets.
All payments are encrypted for customer security.
For installment plans or flexible payment options (e.g., “Pay Small Small”), customers must adhere to the payment schedule to secure bookings.
Changes & Cancellations
Requests to modify or cancel bookings must comply with the respective supplier’s policies.
Customers may incur fees for early checkouts, cancellations, or no-shows.
Redlane Travels is not responsible for penalties imposed by suppliers for customer-initiated changes.

4. Supplier-Specific Terms & Restrictions
All bookings are subject to supplier terms, including airlines, hotels, tour operators, and local service providers.
Certain services may require waivers or liability acknowledgment prior to use (e.g., adventure activities).
Non-compliance may result in forfeiture of payments, denial of services, or other penalties.
Redlane Travels does not guarantee services beyond supplier obligations and reserves the right to deny access to bookings if customer actions violate these terms.

5. Travel Risk & Disclaimer
Travel carries inherent risks. Customers acknowledge that:
Natural disasters, government actions, strikes, civil unrest, or other events may disrupt travel plans.
Redlane Travels does not assume liability for injuries, loss, or damages arising from travel to risky locations or unforeseen events.
We strive to provide accurate information but cannot guarantee the reliability of all third-party content, schedules, services, or travel guides.
All information and materials on this website are provided “as is” without warranties of any kind. Customers are responsible for taking necessary precautions during travel.

6. Customer Submissions & Feedback
Any reviews, comments, or materials submitted to Redlane Travels are considered non-confidential.
By submitting content, customers grant Redlane Travels a worldwide, royalty-free license to use, reproduce, and distribute such submissions.
Customers must ensure submissions are free from viruses or harmful content.
Abusive, illegal, defamatory, or disruptive submissions are prohibited and may result in removal and legal action.

7. Liability & Indemnification
By using Redlane Travels services, you agree to:
Indemnify and hold harmless Redlane Travels, its officers, employees, agents, and affiliates from any claims arising from breach of supplier obligations, unlawful acts, or negligence.
Accept that Redlane Travels cannot be held liable for damages arising from independent contractors, third-party services, or supplier failures.
Take responsibility for compliance with all booking, identification, and payment requirements.

8. Customer Support & Communication
Redlane Travels provides customer support via:
Call center, email, live chat, and WhatsApp.
Assistance with flight changes, cancellations, refunds, or travel inquiries.
Real-time updates regarding booking status, travel alerts, and service disruptions.
Customers are encouraged to maintain accurate contact information for timely communication.

9. Termination of Use
Redlane Travels may, at its sole discretion, terminate or suspend access to all or part of the website, including customer accounts, for violations of these terms or fraudulent activity. Termination does not affect the validity of payments made or bookings confirmed prior to termination.

10. Governing Law & Dispute Resolution
These terms are governed by the laws of the Federal Republic of Nigeria, excluding choice-of-law principles.
Disputes must be brought within six (6) months from the date of the incident.
The Nigerian courts shall have exclusive jurisdiction over any disputes related to these terms.

11. General Provisions
If any provision of this agreement is deemed void or unenforceable, the remaining provisions remain in effect.
This document constitutes the entire agreement between you and Redlane Travels regarding use of the website and services.
Modifications to this agreement are valid only if in writing and signed by both parties.