We take your privacy and data seriously
Last Updated: January 2025
This Privacy Policy explains how Redlane Travels Limited (“Redlane”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, communicate with us, or use any of our services.
By accessing or using our website www.redlanetravels.com, or by booking any service with us, you consent to the practices described in this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words with capitalized letters have meanings defined in this section. These definitions apply whether used in singular or plural.
Definitions
Account
A unique account created for you to access parts of our services.
Company
Refers to Redlane Travels Limited.
Cookies
Small text files placed on your device to collect and store browsing information.
Country
Nigeria.
Device
Any device capable of accessing our website, such as mobile phones, tablets, or computers.
Personal Data
Any information that identifies or relates to an identifiable individual.
Service
Refers to our website and all travel-related products and services provided by Redlane.
Service Provider
Any third-party company or individual who processes data on behalf of Redlane to support our operations.
Usage Data
Information collected automatically about how you access and use our website.
You / Your
Refers to any individual or entity accessing our website or using our services.
2. Information We Collect
We collect different types of information to provide and improve our services:
A. Personal Data
When booking trips, requesting travel assistance, or contacting Redlane, we may collect:
Full name
Email address
Phone number
Country of residence
Date of birth
Passport information (biodata page)
Nationality
Travel history (if required for visa processing)
Emergency contact information
Payment details (processed securely through third-party providers)
B. Travel & Identification Data
To provide visa services, flight reservations, hotel bookings, and tour packages, we may collect:
Passport number and expiry date
Visa documents
Personal photographs (passport-size)
Address while traveling
Next-of-kin details
C. Usage Data
Collected automatically when you access our website. This may include:
IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referring website
D. Cookies & Tracking Technologies
We use cookies, tags, and similar technologies to:
Enhance user experience
Remember preferences
Analyze website performance
Improve security and navigation
You may choose to disable cookies in your browser settings, but some website features may be limited.
3. How We Use Your Personal Data
Redlane Travels uses your information for the following purposes:
A. To Provide and Maintain Travel Services
Including flight bookings, hotel reservations, tour packages, visa processing, airport transfers, and group trips.
B. To Process Payments
We may provide your payment details to authorized payment processors. Redlane does not store credit/debit card details.
C. To Communicate With You
We may contact you to:
Confirm bookings
Provide travel advisories
Respond to inquiries
Send itinerary updates
Offer promotions and service updates
D. To Manage Your Requests
We use your information to resolve issues, process refunds (based on vendor policies), and respond to customer service requests.
E. For Legal & Compliance Purposes
To comply with airline requirements, embassy regulations, or legal authorities.
F. For Marketing and Service Improvement
We may analyze how our services are used to:
Improve customer experience
Develop new travel packages
Personalize recommendations
You may opt out of marketing communications at any time.
4. Sharing and Disclosure of Your Personal Data
We may share your information in the following circumstances:
A. With Travel Partners and Vendors
Such as:
Airlines
Hotels
Tour providers
Insurance companies
Visa-processing agencies
Transport companies
This enables us to fulfill your bookings and travel arrangements.
B. With Service Providers
We collaborate with third-party companies for:
Payment processing
Cloud storage
Customer support
Website analytics
Email communication
C. For Legal Reasons
We may disclose your information to authorities in order to:
Comply with a legal obligation
Prevent fraud or misconduct
Protect Redlane’s rights, customers, or the public
D. With Your Consent
We will seek your explicit consent before sharing your data for any purpose not mentioned here.
5. Retention of Your Personal Data
Redlane retains personal data only for as long as necessary to:
Provide travel services
Comply with legal requirements
Resolve disputes
Maintain business records
Passport details and sensitive information are retained only for the duration required to complete a service (e.g., visa processing) and deleted afterwards unless required by law.
6. Security of Your Personal Data
We implement administrative, technical, and physical measures to safeguard your data. These include:
Secure servers
Encrypted transmission (SSL)
Limited staff access
Regular monitoring
However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Your Data Protection Rights
Depending on Nigerian law and international standards, you may:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal limits)
Withdraw consent
Opt out of marketing
To exercise your rights, contact us at: lane@redlanetravels.com
8. Transfer of Your Personal Data
Your information may be transferred across borders when:
Booking international flights
Completing visa applications
Securing hotel reservations abroad
Redlane will take all reasonable steps to ensure your data remains protected during international transfers.
9. Children’s Privacy
Our services are not directed at individuals under 18.
We do not knowingly collect data from minors.
If you believe a minor has submitted personal data, please contact us immediately.
10. Links to Third-Party Websites
Our website may contain links to third-party platforms.
We are not responsible for the content, practices, or privacy policies of these sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website or services after changes are posted signifies acceptance of the revised policy.
12. Contact Us
For questions or complaints regarding this Privacy Policy, contact Redlane Travels Limited at:
Email: lane@redlanetravels.com
Phone: +2347077784874
Website: www.redlanetravels.com
